Customer Education & Training Program Manager
Auvik Networks — Waterloo, Ontario
Role at a Glance
Focus
Scalable customer education for a SaaS platform
Platform
Litmos LMS with live and asynchronous learning
Duration
One year building program standards from the ground up
Key Contributions
01
Led the design of a scalable training program that combined live instruction with asynchronous learning for a SaaS network management platform.
02
Built structured learning paths, video-based training, and program standards to support adoption, consistency, and learner readiness.
03
Managed the Litmos LMS and used learning data to refine content, improve learner experience, and strengthen training outcomes.
Turned a growing SaaS platform’s onboarding challenge into a repeatable education program — pairing live and self-paced learning, and letting learner data drive every refinement.
How this role shapes Sally’s courses
Designing training for Auvik meant meeting learners where they were — some ready for a live session, others needing to move at their own pace. That blended approach, and the discipline of building learning paths and program standards, is the same foundation behind every course in this portfolio.
Managing an LMS and reading the learning data taught Sally to treat a course as a living thing — measured, refined, and improved until the outcomes hold up. You’ll find that same evidence-driven instinct in how these courses are built and kept current.