Experience Highlight · PHSA BC Ambulance Service
Transforming clinical expertise into province-wide paramedic training
This role at PHSA BC Ambulance Service marks a pivotal step in Sally’s journey from frontline clinical work to designing scalable, practice-ready learning. She translated complex electronic patient care reporting (ePCR) workflows into clear eLearning, video, and reference materials that supported paramedics across British Columbia.
Role at a glance
As Technical Writer and Course Developer, Sally bridged clinical subject matter experts, technology teams, and paramedics in the field. Her work ensured that the province-wide rollout of the electronic Patient Care Record (ePCR) system was supported by clear, accessible learning materials.
- Organization: PHSA BC Ambulance Service, Vancouver, BC
- Role: Technical Writer / Course Developer
- Timeline: April 2013 – February 2014
Key contributions
eLearning for ePCR rollout
Sally developed structured eLearning modules that walked paramedics through the new ePCR workflows, from login and data entry to documentation standards. Each module combined concise explanations, scenario-based practice, and clear callouts for critical fields and safety considerations.
- Aligned course flow with real-world call sequences.
- Used consistent language drawn from clinical practice.
- Designed content for quick refreshers between shifts.
Clinical instructional video design
To support different learning styles, Sally scripted and structured clinical instructional videos that demonstrated ePCR use in realistic paramedic scenarios. Visual cues, on-screen prompts, and voice-over narration reinforced best practices and helped teams adopt the new system with confidence.
- Storyboarded video sequences around common call types.
- Highlighted critical decision points and documentation tips.
- Kept run times focused for shift-friendly viewing.
200+ page paramedic reference guide
Sally authored and structured a comprehensive, 200+ page reference guide for paramedics using the ePCR system. The guide was designed for quick access in the field, with logical organization, clear headings, and step-by-step procedures that mirrored real clinical workflows.
- Indexed content for rapid lookup under pressure.
- Included screenshots, callouts, and troubleshooting tips.
- Standardized terminology to match ePCR screens.