Trainer / Training Developer
eHealth Ontario — Toronto, Ontario
Sep 2004 – Oct 2009
In this role, Sally translated complex healthcare IT priorities into practical, high-impact training. Working across provincial healthcare environments, she designed and delivered programs that strengthened privacy and security practices, supported ITIL-aligned service operations, and helped teams confidently adopt new clinical and administrative systems.
Key Contributions to Healthcare IT Training
Enterprise Training Design
Designed and deployed enterprise IT training for Privacy, Security, ITIL, and new system rollouts across provincial healthcare environments, ensuring staff could apply policies and workflows in day-to-day practice.
Service Operations & ITIL
Developed service operations training for multiple enterprise platforms and supported ITIL process redesign through targeted learning solutions that aligned teams around consistent, reliable service delivery.
Stakeholder-Centred Learning
Partnered with stakeholders to analyze training needs, build course materials, and deliver practical training that improved adoption of new workflows and systems across clinical and administrative teams.