Senior Course Developer / Trainer
HEAT Software (Ivanti) — San Jose, CA
December 2015 – July 2017
Role at a Glance
HEAT Software (Ivanti), San Jose, CA
Dec 2015 – Jul 2017
ITSM eLearning & partner education
Captivate, Premiere, Audition, Moodle, Adobe Connect, WebEx
Key Contributions
Created instructor-led and self-paced eLearning for ITSM product suites using Adobe Captivate, Premiere, and Audition.
Built partner education and onboarding programs delivered in Moodle and Vlearning LMS environments.
Delivered analyst and customer training via Adobe Connect and WebEx to support implementation and product adoption across global accounts.
Learning content that turned complex ITSM products into confident, capable teams — driving adoption from onboarding through global rollout.
How This Role Shapes Sally’s Courses
The years at HEAT Software taught Sally how to translate dense, technical product knowledge into learning people can actually use — the same discipline that anchors every course in her portfolio today.
Designing across instructor-led, self-paced, and live virtual formats gave her a practitioner’s fluency in what each medium does best. That range shows up in courses built to meet learners where they are — whether onboarding a new team or supporting adoption at scale.
Most of all, delivering training to global accounts under real implementation pressure shaped a philosophy Sally still teaches by: content only matters when it moves people from knowing to doing.