ServiceRocket • Palo Alto, CA
Trainer / Instructional Designer
At ServiceRocket, Sally shaped technical product knowledge into clear, engaging learning experiences. In this role she combined instructional design, facilitation, and customer education strategy to help global teams ramp up quickly and use complex tools with confidence.
Role Highlights
End-to-end learning design
Designed and delivered eLearning and virtual training programs for Nginx, Atlassian, and Oversight product lines, translating technical capabilities into clear, scenario-based learning experiences for diverse audiences.
Scalable customer education
Developed reusable course frameworks and assets to support customer onboarding, partner enablement, and product adoption, ensuring content could scale across teams while maintaining clarity and instructional quality.